Refund policy

RETURN & REFUND POLICY — ZYCHEE

We want you to love your fragrance. If you're not satisfied, here's our policy:

RETURNS
We accept returns within 14 days of delivery, provided:
- The product is unused and in its original sealed packaging
- The original receipt or order confirmation is included

We do not accept returns on opened or used fragrances for hygiene reasons.

To start a return, contact us at:
Email: zychee.perfumes@outlook.com
Instagram: @zycheeperfumes

REFUNDS
Once we receive and inspect your return, we will notify you by email. 
If approved, your refund will be processed within 5-7 business days to your original payment method.

Shipping costs are non-refundable.

DAMAGED OR WRONG ITEMS
If you received a damaged or incorrect item, contact us within 48 hours of delivery with a photo and we will replace it immediately at no cost.

EXCHANGES
We offer exchanges for unopened products within 14 days. Contact us to arrange.

Contact: zychee.perfumes@outlook.com
Website: zycheestore.com